RATES, FEES & CHARGES
Heritage Ranch Community Services District (HRCSD) bills customers monthly for water and wastewater services. Your bill may include service charges, water consumption charges, wastewater charges, and other applicable fees.
Rates and fees are established by the District and may change when approved by the Board of Directors.
Current Rates & Fees
Water Service
Water bills include charges associated with water service and metered water consumption. Water consumption is measured through your property's water meter. 1 unit of water equals 748 gallons.
Water rates may vary based on meter size and the applicable rate structure. For the current water rates and charges please see the HRCSD Fee schedule.
Wastewater Service
Wastewater charges are monthly fixed charges based on the customer's classification and the District's wastewater rate structure.
For the current wastewater charges please see the HRCSD Fee Schedule.
Utility Billing
HRCSD bills customers on a monthly basis. Your bill should be paid by the due date shown on your statement. You are responsible for making sure your payment is received by the District on time.
If you do not receive your bill by the 10th of the month, pelase contact the District office. Failure to receive a bill through the mail does not eliminate the obligation to pay the account or change the District's billing and payment requirements.
Late Payments
Accounts are considered overdue if the balance is not paid in full by 4:00 pm on the 25th, unless otherwise stated on the customer's bill or required by applicable District Policy.
A 10% penalty may be assessed on the overdue balance in accordance with District policy.
Additional penalties or collection charges may apply to delinquent accounts.
Delinquent Accounts and Service Disconnection
Accounts not paid by the applicable due date may be subject to late penalties and collection procedures. Water service discontinuation for nonpayment is goverened by HRCSD's Overdue Accounts policy and applicable California law, including required notices and protections. Customers who receive a delinquency or discontinuation notice should contact the District promptly rather than waiting until the service disconnection date.
If water service is disconnected for nonpayment, applicable disconnection and reconnection charges will be added to the account balance.
For complete information, please review the Overdue Accounts Policy and contact the District office with questions about your account.
Returned Payments
Payments returned by a financial institution must be replaced using an accepted payment method.
A returned-payment fee applies:
First returned payment: $25
Each subsequent returned payment: $35
New Accounts
A one-time account start-up fee is charged when a new account is established, subject to the District's current fee schedule. The current published amount is $25, and the fee is non-refundable.
Property Owner Responsibility
Property owners are responsible for District rates, charges, and fees associated with their property, even when the property is occupied by a tenant.
Property owners and tenants should establish clear arrangements for payment of utility charges. However, private agreements between an owner and tenant do not change the District's rights or requirements regarding collection of District charges.
Delinquent Accounts & Collections
Accounts may be sent to a collection agency for recover of all overdue balances and penalties. The account will impose a 40% account reactivation fee for all accounts that are sent to the collection agencies and are then paid by the user and reconnected for service. This fee is in addition to account balance and reconnect fee.
